Counter Sales Associate Job Description

C&R Building Supply – Philadelphia, PA 19146 (Point Breeze area)

The Counter Associate is responsible for ensuring customers that visit or call our stores receive outstanding service throughout the sales process. Responsibilities include understanding customer needs, knowing our products and inventory, matching the right products with customer needs, processing sales transactions from stock inventory and special orders, and handling a variety of other customer inquiries and requests. The objective is to ensure the customer leaves C&R Building Supply every time satisfied and with a good impression of our level of customer service.

Essential Job Duties:

• Customer Service
• Greet customers (or answer phone calls) promptly
• Handle all phone calls and customer requests promptly and efficiently
• Orders
• Delivery schedules
• Work closely with yard, dispatch, outside sales, and other staff to provide seamless, great service to customers
• Follow up with customers promptly
• Develop strong customer relationships
• Present a positive image for customers (courteous and friendly, well groomed, appropriate work apparel)
• Point of Sale system basics
• Process sales transactions accurately, in compliance with policies for pricing, discounts, payment and credit memo terms
• Quotes
• Inventory Management
• Special orders (building products, kitchen and bath, sash and door)
• Products (and how they are used) in inventory
• Hardware


• High school diploma or GED required
• Knowledge of Construction/Building Industry a plus
• Minimum of six months’ experience in stocking, shipping, logistics, or related field
• Exceptional organizational skills
• Strong interpersonal communication
• Written and oral comprehension skills
• Able to complete tasks with little to no direct supervision
• Able to work quickly and accurately in a complex, fast-moving environment
• Physically able to stand and walk for extended periods of time
• Physically capable of routinely bending to lift and move items up to 50 pounds


  • Health insurance
  • Retirement plan (401K)
  • PTO